Frequently Asked
Questions

Most products in our catalog start at a minimum of 10 units, which makes it easy to run a small test batch before committing to a larger campaign. Minimums vary by product and decoration method — apparel and drinkware typically start lower than fully custom packaging or specialty items. The minimum for each product is listed on its product page, and your account rep will confirm it in your written quote.

Add the products you're interested in to your quote list and submit a request with your quantity, artwork, and target in-hands date. A rep responds with a custom proposal, usually within 24 hours. Once you approve the quote and the design proof, we issue a written order confirmation and production begins. No order is binding until that written confirmation is issued.

Yes. Samples are available on most catalog items so you can check quality, color, and sizing before committing to a full run. Blank samples are the fastest option; pre-production samples with your actual imprint take longer and carry a setup cost that is typically credited back against your bulk order. Ask your rep when you request a quote.

Yes, and most of our clients do. Combining products — for example, tote bags, water bottles, and beanies for an event — into one order keeps freight and setup costs down. We also build curated brand kits and swag boxes, assembled and shipped as a single package to one address or drop-shipped to individual recipients.

Both. Low minimums exist specifically so startups, local shops, and small teams can access the same product quality and decoration standards as national brands. We work with businesses at every stage, from a first 50-unit run to recurring nationwide programs.

Yes. We keep your approved artwork and production specs on file, so reorders skip the setup work and go straight to production. Reorders also qualify for the same volume pricing tiers, and many clients set up a recurring schedule so inventory never runs out mid-campaign.

Pricing depends on the product, quantity, decoration method, and number of imprint colors or locations. Every product page shows starting price tiers so you can budget quickly, but the accurate number comes from a quote built around your specific job. Requests are typically answered within 24 hours with no obligation.

Yes. All pricing is tiered — the more units you order, the lower your per-unit cost. The tier breaks are shown on each product page, and the jump between tiers is often significant, so it's worth asking your rep to price the next tier up before you decide. Multi-product and recurring orders can also be priced as a program.

Design consultation and artwork preparation are included with every order at no extra charge — our in-house team adapts your logo or brand guide into production-ready artwork. Product-specific setup charges, such as screen or embroidery digitizing fees, depend on the decoration method and are itemized in your written quote so there are no surprises.

Shipping is not included in product pricing unless your written order confirmation states otherwise. Freight is calculated from the final packed weight, dimensions, destination, and carrier, then confirmed in writing before the order is processed. See our shipping policy for full details.

We accept standard business payment methods, and payment terms are confirmed as part of your written order confirmation. Production does not begin until payment or an approved payment arrangement is in place. For larger or recurring programs, ask your rep about deposit-based terms.

Vector files — .AI, .EPS, .PDF, or .SVG — produce the sharpest results because they scale to any product size without losing quality. High-resolution .PNG or .JPG files (300 DPI at final print size) are also accepted. If your file needs cleanup, resizing, or conversion, our designers handle that as part of the order.

That's fine. Our in-house designers can work from a rough sketch, an old business card, a low-resolution image, or just a description of what you're after. Design consultation is included with every order, so you're not paying extra to get from an idea to production-ready artwork.

Always. You receive a digital mockup showing your artwork on the actual product, typically within 24 hours of submitting your files. Nothing goes into production until you approve that proof in writing, so you can request revisions until the placement, sizing, and colors are exactly right.

Yes. Send your Pantone (PMS) values and we'll match them as closely as the decoration method and material allow. Screen printing and pad printing hold Pantone matches most precisely; embroidery matches to the nearest thread color, and full-color digital printing is converted from your color values. Your proof shows the intended result before you approve.

Yes. Multi-color imprints and multiple decoration locations — front and back, sleeve, lid, handle, or side panel — are available on most products. Each additional color or location can affect setup cost and price per unit, so tell your rep what you have in mind and they'll quote the options side by side.

Screen printing, embroidery, laser engraving, pad printing, full-color digital and sublimation printing, debossing, and vinyl transfer, depending on the product and material. Your rep recommends the method that gives the best result for your artwork, your material, and your budget.

Production time depends on the product, quantity, decoration method, and current factory capacity, and the clock starts once artwork is approved and the order is confirmed in writing. Your rep confirms the expected timeline in your order confirmation. All dates quoted before written confirmation are estimates, not guarantees.

Rush and expedited production is available on many products for an additional cost. Availability depends on the item, quantity, and decoration method, and must be confirmed in writing before any rush fee applies. If you have a hard event or launch date, tell your rep up front and they'll tell you honestly what's achievable.

We're based in Las Vegas and ship to any address in the United States. International shipping is available on a case-by-case basis and must be confirmed in writing — the customer is responsible for customs duties, import taxes, and brokerage fees on international shipments.

Yes. We handle split shipments, drop-shipping to individual recipients, and full pick-pack-and-ship fulfillment. This is a common setup for employee onboarding kits, client gifts, and remote-team swag, where a single order needs to reach dozens or hundreds of separate addresses.

Yes. Our fulfillment service warehouses your branded inventory and ships on demand to your office, your clients, or directly to recipients nationwide, with custom packing slips and branded boxes available. It's the practical option when you want bulk pricing without storing 5,000 tote bags yourself.

Note any visible damage with the carrier at the time of delivery and notify us in writing within 48 hours of receipt. We'll help locate tracking and coordinate next steps. Because carriers control the goods once shipped, damage claims are filed with the carrier — our full policy is detailed on the shipping page.

Because every item is decorated specifically for your brand, custom orders can't be returned for a change of mind. If a product is defective or materially different from your written order confirmation, submit a request in writing within 5 business days of delivery and we'll make it right. Changes or cancellations after production begins are subject to approval and any costs already incurred.

Our catalog spans apparel, drinkware, bags, technology, office and stationery, outdoor gear, cards and print, trade show displays, and a dedicated eco-friendly line — from custom t-shirts, hoodies, and hats to water bottles, tumblers, tote bags, backpacks, notebooks, and branded tech accessories. Browse the full catalog by category to see current pricing tiers.

We serve brands across cannabis, food and beverage, coffee, wine and spirits, beauty and cosmetics, technology, sports and fitness, supplements and health, real estate, cleaning and sanitation, and pets. Each industry page shows the products that perform best for that audience, based on what our clients in that space actually reorder.

Yes. Our eco-friendly line spans every major product category — recycled notebooks, organic cotton and hemp totes, bamboo pens, reusable bottles, and more — so sustainability-focused brands don't have to compromise on selection. Eco items ship in recycled packaging.

That's what your dedicated consultant is for. Tell them your audience, budget, quantity, and goal — trade show traffic, employee onboarding, client gifting, retail add-on — and they'll come back with a short list of products that fit, along with pricing at a few quantity tiers so you can compare.

Yes. We design and source custom boxes, bags, tissue paper, and inserts, and we assemble complete branded kits — swag boxes for new hires, client gift sets, investor packages, and event attendee bags. Packaging is part of the brand experience, and we treat it that way.

Yes. We outfit entire booths: banners, table covers, lanyards, badge holders, tote bags, and the giveaways that actually pull traffic. Send us your booth dimensions and event date and we'll build a package around them.

Coming Soon items are products we're in the process of finalizing with our production partners — pricing, samples, or photography isn't ready to publish yet. They're still quotable: contact us with the product you're interested in and we'll tell you where it stands and what the timeline looks like.

We're based in Las Vegas, Nevada, and serve clients nationwide. Our team is reachable Monday through Friday, 9AM–6PM EST, and Saturday, 10AM–2PM EST, by phone at 917-746-5307 or by email at hello@promogearexchange.com.

We source through a trusted network of production partners across the United States, Canada, Mexico, and Asia. That range is what lets us balance price, quality, and lead time on any given job — domestic production when speed matters, overseas production when volume economics do.

Yes. You work with a dedicated consultant who learns your brand, remembers your specs and past orders, and proactively brings you new ideas each season — rather than starting over with a new rep on every order.

Add products to your quote list and submit the request, or call 917-746-5307 and talk it through with a rep. Include your quantity, artwork if you have it, and any date you're working toward. Quotes come back within 24 hours with no obligation.